Terms & Conditions:
Welcome to Lighting Plus. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Lighting Plus reserves the right to modify or change the Terms and Conditions at any time without prior notice to you.
All products sold by Lighting Plus are covered by the manufacturer’s warranty. If you have purchased a product from Lighting Plus and find it to be defective, please contact Customer Support at firstname.lastname@example.org for assistance in processing your claim. Lighting Plus is in no way liable for any installation, and is not responsible for any associated expenses incurred. Defective Products: If within (14) days of receiving your order, any product proves to be defective, contact Customer Support at email@example.com immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non–defective replacement product.
Orders take approximately 7 to 10 business days for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Delivery times are subject to change without notice. Lighting Plus is in no way responsible for any factory delays and we will not compensate for delayed orders. Please contact Customer Support at firstname.lastname@example.org if your order has not been received in the expected time frame. We will contact you by e-mail with any backorder information we receive.
Most orders over $200 will ship for free. However, there are some larger items that require extra postage. We will contact you if extra charges for shipping apply or you can contact us at email@example.com to see if your order will require extra shipping fees.
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform Customer Support at firstname.lastname@example.org and the carrier (UPS, Fed-Ex, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.
HOLD ON TO THE ORIGINAL BOXES AND PACKAGING. Lighting Plus will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer's packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. All returns are subject to a restocking fee is 30% of the purchase price; custom items, and items over $500 are non-refundable. Restocking fees may vary by manufacturer, so please contact Customer Support at email@example.com with any related questions. Your original shipping and processing charges will not be refunded. Orders returned after 14 days or without an RGA # will be refused.
If you would like to cancel an order that has not shipped from the manufacturer, simply contact one of our customer service representatives at firstname.lastname@example.org Then we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy." Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.